Software is opensource and free, but support is extra !

Well, that’s one of the most practical ways,  a opensource software company can survive or thrive !

Use product for free, but pay for services !

It works well and it strikes again. NGINX Launches Commercial Support for Open-Source Web Server

Nginx.gif This is the first commercial offering of Nginx Inc., which was founded in July 2011 and launched in October. The company is offering three technical-support packages—Essential, Advanced and Premium. The support packages cover installation, configuration, performance improvement, software maintenance, design, implementation and optimization assistance. Consulting services are also available to assist customers in tailoring their custom configurations or adding further features and functionality, the company said.

Intended for small-, medium- or large-scale commercial Web installations, these offerings will be delivered by the original creators and developers of NGINX, to provide guaranteed levels of technical support and consulting services in cases where the best efforts of free community support are not enough.

“These options were designed with NGINX business users in mind,” said Andrey Alexeev, director of business development and marketing at Nginx Inc., in a statement. ”Whether you are using a single NGINX instance or thousands of NGINX-based Web servers for commercial applications, we now have direct vendor support to suit all levels of demand. We listen very carefully to our customers, and the commercial technical-support packages are designed to address their most common needs. Several enterprises have already subscribed, and in the future, we will be offering more services based on customer feedback.”

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